Terms and Conditions
Beds for Everyone (Sheffield) Ltd are completely dedicated to your total
satisfaction. If you have any suggestions or comments, please contact us.
Our Contact details:
Beds for Everyone (Sheffield) Ltd, 108a Mansfield Road, Intake, Sheffield. S12 2AP
Phone: 01142 649813
Company Number 3696694
VAT Registration GB728018342
Making A Purchase: It could not be easier. Just browse our store, register your details with
us and add any items that you wish to buy into the shopping cart. After you
have finished your selection, click on 'Checkout' and you will be asked for a
few details that we need to be able to complete the order.
We accept most credit & debit card payments; Visa, MasterCard and Maestro through SagePay Secure online Merchant Banking Service; we can also accept card payments over the phone in conjunction with RBS Worldpay & Streamline. We will take all reasonable precautions to keep the details of the buyers order and payment secure. All personal information is covered by our data protection policy in line with PCI DSS (Payment Card Industry Data Security Standard).
We also take part in the Verified by Visa and MasterCard Secure extra fraud checks, and if you wish to have this extra security, please register or if already registered make sure you complete the extra security questions. All items are charged to debit or credit card is taken immediately after your order is placed and held by the Merchant Bank for 14 days before release.
All orders must be paid in full before delivery of the goods. In cases where the delivery is passed onto a third party or is being delivered directly from the manufacturer, the payment will be requested in full prior to delivery. Please do not e-mail credit card information.
Divans : We only delivery Divans locally in South Yorkshire and within 20 miles radius of Sheffield.
Furniture: Due to the nature of the product we cannot guarantee colours and wood shades unless a sample has been requested. We do not accept furniture returns unless an item is damaged. In case of a piece of furniture being damaged we will arrange an exchange.
Basis of Sale: No contract exists between the Buyer and the Seller for the sale until the Seller has received, processed, confirmed the order and received payment in full. Once the seller does so, there is a legal binding Contract between the Buyer and Seller.
Once the goods are on their way, the order cannot be cancelled. 'See cancelling an order'.
Any item that is not a specified product in the product description, that appears in any photograph, illustration or brochure will not form part of this Contract i.e. lamps, rugs, cushions, bedcovers, ornaments and in certain instances headboards, (unless mentioned in the product description).
We will give approximate delivery times for the delivery of goods at the point of sale. However, occasionally an order may be delayed due to reasons beyond our control. In this situation the customer can either wait for the goods to be delivered, choose an alternative product or obtain a full refund which will be processed within 15 days.
Guarantee All our products come with at least
a 3 month manufacturers guarantee, each manufacturer may offer different
levels of guarantee and warranty. You can check these out by visiting the
manufacturer’s website or by telephoning ourselves.
A Warranty in the case of any product on our site is an extended reassurance that if the product has a manufacturing fault within the set warranty period the manufacturer will exchange or fix the item in question. Please note that in the case of a warranty, any replacement is not done free of charge and that warranties from mattress manufacturers work on a sliding scale depending on how long you have had the mattress. If you have had the mattress 2 years, you will pay a smaller percentage towards a new mattress than you would if you have had the mattress 5 years. Guarantees and warranties only cover defects in material and workmanship and not normal wear and tear.
Should a mattress become faulty and an exact replacement is no longer available a credit for the remaining years of guarantee will be offered to spend on a new product in store.
Should the customer decide to go elsewhere (another shop), then the faulty item will need to be collected and sent away for inspection before any compensation can be released. This process could take a few weeks.
Available Delivery Days: Delivery times shown are working days (Monday to Friday) and do not include weekends. However in some instances we may agree to delivery at weekends by prior arrangement if you live within 10 miles of our Sheffield warehouse.
Confirmation of your delivery date: Contact will be made by the carrier once the goods have been collected and at the distribution depot.
Shipping and handling : We do not deliver to Northern Ireland, Ireland, the Channel Islands, Scotland, Isle of Lewis, Isle of Skye, Shetlands, Outer Hebrides, Orkney Islands. There are some counties in England where we do not deliver furniture. If you get a message saying that we do not deliver to your area, please phone to ask if we can accommodate you.
Please note free delivery for to within our local areas of South Yorkshire, and some parts of West Yorkshire, East Yorkshire and Derbyshire is available on a mutually agreed specified day with morning or afternoon arrangement. This may apply to certain products only.
Generally where an order contains more than one item, all items will be delivered at the same time when all the products are available.
Most products are normally delivered by one man to the customers front door (our contractors can only delivery to ground floor level unless pre-arranged when the item is purchased) therefore the customer needs to make suitable arrangements to move the items to their required location. Furniture and extra large beds and mattresses may require a two-man delivery. This will be arranged when we think it necessary.
Should Beds for Everyone agree to help deliver the products to a room of your choice, all areas, ornaments, pictures etc., must be cleared away in order for us to assist you. Beds for Everyone (Sheffield) Ltd is not liable for any damages either to the delivered product or to the customers property, whilst assisting the customer with such a request. Due to health & safety, delivery persons are unable to remove their shoes when entering your premises. In this case please make sure you have protected any carpets/flooring that you do not wish to be marked prior to the delivery.
All bed frames and bunk beds come flat packed and require a two person assembling. Sofa beds come boxed and may need the legs attaching prior to use.
Check thoroughly the packaging of your delivered item before accepting it. Should the packaging be torn or wet, please ask the driver to note this immediately. Please also notify us and we will decide whether you should accept the goods. Please notify us in writing within 3 days of any damages found once unwrapped. A photograph(s) of any damage may be required.
Where a delivery/collection date has been agreed with the carrier and the buyer, and the buyer is not present, the seller reserves the right to charge the buyer £30 to cover the cost of the failed delivery/collection.
To return a faulty item or make a complaint
- Contact us immediately by telephone 01142649813 or email firstname.lastname@example.org.
- Quote the original order number, date of receipt, name and address, contact number and a full description of the fault or faults
- Follow up to the initial phone call must be made in writing by letter or email, explaining the situation or showing photographs, where possible of any damages.
- We will arrange an exchange or replacement of the faulty part.
- Should the buyer not be willing to accept a replacement, please return the items in the original package. (The buyer will be responsible for the cost of returning goods including insurance).
- On receipt of the original goods and inspection of these, a refund will be issued. Please note Mattresses will be issued with a credit on a sliding scale/ remainder of guarantee (see Warranty Section)
- See cancellation charges
- See Warranty Section
To return a non-faulty product / Change of mind:
- We can only accept returns in pristine condition.
- We are unable to accept returns of goods that have been made to order e.g. furniture or special size mattresses etc unless faulty.
- The item must be unused
- The product must be still in, or re-wrapped and well secured in the original packaging.
- The buyer will be responsible for the return delivery including insurance.
- The buyer must inform us of their wish to return the product within 3 calendar days and must return the product to us within 30 days. After 30 days we will presume the buyer wishes to keep the product.
- See cancellation charges.
- We reserve the right to charge £25 cancellation fee should the customer wish to cancel an order.
- We also reserve the right to charge the cost of processing credit or debit card fees at the appropriate rate.
- We also reserve the right to charge 5 per cent should the goods have already been specially made to order ready for delivery.
Delivery Schedule : Although we have a great number of products in stock, some items need to be ordered. The delivery time varies depending on the product. Each product is given an approximate delivery lead time. If for any reason you cannot see the delivery lead time please contact us on 01142649813. Many metal and wooden bed frames are imported, and although we specify a delivery lead time, sometimes we have to wait for items to enter the UK and clear customs. This can possibly lead to delays in the product reaching us. We will email or telephone you to let you know if your product is temporarily out of stock.
Risk and title (Ownership): Risk of damage or loss of the products shall pass to the buyer upon delivery. The products shall not pass title to the buyer until the seller has received in cash or cleared funds payment in full for all the Products which become due to the seller from the buyer on any account.
Beds for Everyone are completely dedicated to your total satisfaction. If you have any suggestions or comments please email or telephone us.
Our Contact details:
Beds for Everyone (Sheffield) Ltd, 108a Mansfield Road,Intake, Sheffield S12 2AP
Phone: 01142 649813
Fax: as above
Company Number 3696694
VAT Registration GB728018342